Terms & Conditions


We appreciate the trust you place in Kousenshop and take your rights very seriously. These General Conditions will clarify what your legal situation is during your visit and purchases in Kousenshop.

By accessing either kousenshop.be, you agree to be legally bound and to comply with the terms and conditions hereunder. These Terms and Conditions apply to all offers, orders and agreements from Kousenshop, to the exclusion of any other general conditions.


A product offered on the Kousenshop website
All products offered by Kousenshop are described as complete as possible and in good faith. The offers and prices are valid on the day they are offered on our website and for the period stated in our catalogs and brochures. Prices shown include VAT.


Kousenshop can not be held responsible for printing errors occuring in its offers.
We offer our products on our website until depletion of stock. Kousenshop is doing its best to ensure that all products ordered are available. It may however happen that an item is out of stock, in which case we will inform you as soon as possible and you can decide to cancel your order.

Kousenshop can not be held liable for damages arising from the non-stock of a product.


Agreement between you and Kousenshop
There is an agreement between you and Kousenshop when Kousenshop receives the confirmation of your order on its website.

Kousenshop can decide to submit the validity of the contract to other conditions, eg in the case of significant orders or prepayments, orders placed by minors or if previous orders have not been paid.

The Belgian law related to commercial practices, states that loss or damages be borne by the seller. You must notify this to us within a reasonable period (three weeks) after you received a shipment confirmation via email or order status on our site. Kousenshop reserves the right to refuse your request if we do not receive it within that period. You can send your notice of non-receipt to info@kousenshop.be


Your right to return the order within 14 days of receipt
The Belgian law related to commercial practices and the information and protection of consumers of April 6, 2010, allows the purchaser within seven working days after receipt of the product to notify the seller that they cancel the sale (info@kousenshop.be).  The (unopened) goods must follow the notification within a reasonable period (eg 3 working days).

If you want to return a product because you changed your mind, you can do so within 14 days following the reception. We will reimburse you as soon as we receive the returned item. You will pay the postage to return the product.

If the product you received was not the product that you ordered or if it arrives damaged, send it back within 14 days following the reception. We will reimburse your order and your shipping upon receipt of the returned item. Only the postage for the return via regular mail will be reimbursed.

Kousenshop may refuse returned items or refund them if the products were damaged by the customer.


Delivery of your product
The place of delivery is the one you mentioned in your order.

The estimated delivery time is stated on the details of the product. Kousenshop does its utmost to ensure that you receive your product in accordance with the time stated on our website. These delivery times are indicative only and Kousenshop can not be held liable for any delays.


One can choose between paying by bank transfer, bancontact, visa, mastercard or by paypal. The order must be paid at the latest by the time of delivery.


Rejection of responsibility and limitation of liability
Kousenshop can not guarantee that kousenshop.be will function error-free or without interruption. Kousenshop does not warrant the results that could be obtained using kousenshop.be, nor the accuracy or reliability of the information obtained through kousenshop.be

This site is made available by Kousenshop on an 'as is' and 'as available' basis. Kousenshop makes no representations nor gives any warranty, express or implied, in connection with the functioning of the site, the information, the content, the materials or the products presented on this site.

All offers of Kousenshop are without engagement and valid while supplies last. Kousenshop expressly reserves the right to change prices.

To the extent allowed by law, Kousenshop refuses to give any guarantee, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Kousenshop will not be held liable for any damages arising from the use of this website, including but not limited to direct, resulting or indirect damages.


Applicable law and competent jurisdiction
The Belgian law applies. Only the courts and tribunals of the judicial district of Kortrijk have jurisdiction in the event of a dispute.


Language of the agreement
Kousenshop is available in Dutch, French and English. You can make your choice on your first visit or by clicking on a language in the right corner of the Kousenshop homepage. The chosen language is the language that will be used for transactions and communication between you and Kousenshop.

Chat support